Global Shipping Policy
Shipping for all B12 Vitamin Store orders average about 14-21 days, excluding holidays, Covid delays and the receiving countries customs and parcel service. All shipments have a flat 10.00 fee.
How to track your order
We will email you the tracking number for Thai Post, you change language in upper right corner. After leaving Thailand the next update in Thai Post or your countries postal website is not until it is accepted into your country. We monitor all packages for irregularities.
Do we ship to your country?
If your country doesn’t come up in the order address field, please contact us about adding your country. We are willing to try and ship to many other countries, but we cannot guarantee delivery so the customer must bear responsibility if it doesn't arrive. We do not refund customs seized packages to our regular countries, and usually reship. It is the customers responsibility to know its countries import rules and regulations for products on our website.
Countries we regularly service and feel confident shipping to are Australia, Canada, Denmark, Japan, New Zealand, Phillippines, Malaysia, UK, SP, PH
International buyers importation taxes and fees
You are entirely responsible for all import duties, taxes and charges that might incur. We do not collect taxes for international parcels. Prior to purchasing, please check with your country's customs office to determine if your country might tax your imported vitamin supplements and what these additional costs could be.
Need help or have a question
For inquiries and questions email us at Support or call us at +1 (877) 251-3501 and please leave a message if we do not pick up. We will return your call or email within 12hrs.
US Customers: Recent US customs delays can cause some US packages to be delivered in 4-6 weeks +/-. Contact us if any questions.
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