Shipping Policy

Global Shipping Policy

Shipping for all B12 Vitamin Store orders average about 7-10 days, excluding holidays, severe weather delays and the receiving countries customs and parcel service. Occasionally some US packages can take up to 14 days to clear customs.

Shipments are a flat $10.00usd fee except for Hawaii and Puerto Rico that now have a $40.00 total shipping fee due to recent postal changes. Please inquire with us if you live in PR or HI and have questions.


How to track your order

We will email tracking for Thai Post and your country’s postal service. Thai Post, change language to English in the upper right corner. After leaving Thailand the next update in Thai Post or your country’s postal website is not until it is accepted into your country’s customs.

To be clearer, while in transit between countries there are no updates posted on any tracking websites until the destination customs posts receipt of the package. This delay is usually just a couple of days, but can be a 3-10 days depending upon the holiday season or weather interruptions. Thai Post will show Handed to carrier or Departure from outward office of exchange

Some tracking help: US & PR, Canada, UK, NZ, AUS, PHL, US & PR Spanish

We monitor all packages for irregularities.


Do we ship to your country?

If your country doesn’t come up in the order address field, please contact us about adding your country or creating a custom order. We are willing to try and ship to many other countries, but we cannot guarantee delivery so the customer must bear responsibility if doesn’t arrive.

Countries we regularly service and feel confident shipping to are the United States, United Kingdom, Canada, Australia, Belgium, Croatia, Denmark, Finland, Hong Kong, Japan, Lithuania, Malaysia, Netherlands, New Zealand, Philippines, Puerto Rico, Romania, Slovenia, South Korea, United Arab Emirates.


map of the world


International buyers importation taxes and fees

You are entirely responsible for all import duties, taxes and charges that might incur. We do not collect taxes for international parcels. Prior to purchasing, please check with your country's customs office to determine if your country might tax your imported vitamin supplements and what these additional costs could be.




Need help or have a question

For inquiries and questions email us at Support or call us at +1 (877) 251-3501 and please leave a message if we do not pick up. We will return your call or email within 12hrs.

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Disclaimer: The information contained in this website is only for general interest and informational purposes, and is in no way meant to be used to diagnose or prescribe medication or supplementation of any kind to treat any illnesses or symptoms of illnesses. The treatment of illnesses and symptoms mentioned in this website should only be performed in consultation with your physician. In addition, the use, administration and discontinuation of use, of any vitamin supplements purchased on this website should be performed only under the guidance of your physician. Copyright © 2023 B12 Vitamin Store, Inc. All rights reserved.