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B12 Vitamin Store Return and Refund Policy

B12 Vitamin Store Return and Refund Policy

Thanks for shopping at B12 Vitamin

If you are not entirely satisfied with your purchase, we're here to help.B12 Vitamin Store return and refund policy


Lost or Damaged Items

Things happen and we know it. Items are damaged or lost in transit. If your package fails to reach you or is damaged, we will investigate the issue and depending upon the findings offer to reship your items ASAP.

If you receive a damaged shipment such as a broken vial or ampoule, please take a photo of the packing slip and the item inside the original packaging. Email it to us at sales with a brief explanation.

Lost items will be reshipped after confirming the countries postal system has definitely lost the package. We do not refund orders that are confiscated by customs, which rarely happens. If it is seized by a country we regularly ship to, we will reship the order. Shipping Policy


All sales final return and refund policy

  • We do not accept returns or issue refunds.

  • Due to the injection nature of all products sold on the, they are not returnable nor refundable. Prior to purchasing items on, it is the customers obligation to properly research and seek professional medical consultation so that they are properly informed about the products they purchase, and all processes to use them safely.

  • However, we are not complete Grinch's and exceptions can be made on a case by case basis that differs from the circumstances mentioned above.


Please contact us immediately if you need to cancel your order. Orders can be canceled anytime before payment is received.

Contact Us

If you have any questions, contact us at support or United States +1 (877) 251-3501


We value you as a customer and will always do our best to professionally evaluate all anomalies in shipping and delivery. Lost items will be reshipped after confirming the countries postal system has definitely lost the package. 

It is our hope to resolve all issues in a fair and just manner to the best of our abilities.


We look forward to assisting you. Team


Shipping Policy


Disclaimer: The information contained in this website is only for general interest and informational purposes, and is in no way meant to be used to diagnose or prescribe medication or supplementation of any kind to treat any illnesses or symptoms of illnesses. The treatment of illnesses and symptoms mentioned in this website should only be performed in consultation with your physician. In addition, the use, administration and discontinuation of use, of any vitamin supplements purchased on this website should be performed only under the guidance of your physician. Copyright © 2023 B12 Vitamin Store, Inc. All rights reserved.