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B12 Vitamin Store Return and Refund Policy

Thanks for shopping at B12 Vitamin B12 Vitamin Store return and refund policy

If you are not entirely satisfied with your purchase, we're here to help.


Lost or Damaged Items


Things happen and we know it. Items are damaged or lost in transit. If your package fails to reach you or is damaged, we will investigate the issue and depending upon the findings offer to reship your items ASAP.

 If you receive a damaged shipment such as a broken vial or ampoule, please take a photo, send it to us at, and immediately inform USPS.



  • You have 15 calendar days to return an item from the date you received it.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item must be in the original packaging.

  • Your item needs to have the receipt or proof of purchase.

  • Returns can be mailed to C/O B12 Vitamin Store, P.O. Box 6567, Chandler, AZ 85224

  • Non-refundable items are those that due to lack of personal training and knowledge are requested to be returned for refund. Prior to ordering, all customers should thoroughly inform themselves about all processes and necessities for injecting B Vitamin products. B12 Vitamin Store is not responsible for misuse of its B vitamin products.


  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If after inspection your return is approved, we will initiate a refund to your credit or debit card. You can also choose store credit.
  • You will receive the credit refund within the number of days in accordance with your card issuer's policies.
  • Bitcoin purchases are non-refundable.




You will be responsible for paying the return shipping costs for the item. Original shipping costs are non­refundable. Please return items using USPS ground shipping.


Contact Us


If you have any questions on how to return an item to us, contact us at or United States 1 (480) 570-8046 or 1 (541) 306-3269

We value you as a customer and will always do our best to professionally evaluate all returns or anomalies in shipping and delivery.

It is our hope to resolve all issues in a fair and just manner to the best of our abilities.

 Mike, Eric and Lisa

Shipping Policy : Free Shipping! All B12 Vitamin Store orders ship free in the USA and include tracking. Regular delivery time is 3-5 days. Our normal handling time ranges from 24-48 hours. As soon as we have your tracking number, we will email you. Disclaimer: The information contained in this website is for general interest and information purposes only, and is in no way meant to be used to diagnose or prescribe medication or supplementation of any kind to treat any illness or symptoms of illness. The treatment of illnesses and symptoms mentioned in this website should only be performed in consultation with your physician. In addition, the use, administration and discontinuation of use, of any vitamin supplements purchased on this website should be performed only under the guidance of your physician. Copyright © 2017 B12 Vitamin Store, Inc. All rights reserved.